Returns & Warranty
Returns Policy
Thank you for shopping at Ozeano!
If for any reason you are not completely happy with your purchase, simply return the goods within 60 days, and we will offer you a full refund of the purchase price, or exchange for a different product.
We offer full returns on sale items as well! (We don't want any eyewear to go to waste!).
When returning to us, please ensure all goods are packed into their original packaging, the package is securely sealed, and as far as possible the goods are in their original condition.
Our hero bubble compostable bags are reusable!
Shipping costs of returns, both within Australia and Internationally, will be at your expense. Feel free to use low-cost regular post, and please do keep your tracking number handy.
Please email info@ozeano.com.au with your order number and post your return product to:
Ozeano Holdings Pty Ltd
PO Box 3039
Minnamurra NSW 2533
Australia
Subject to all goods being returned undamaged, we will refund your money the same day it is received.
We often ask customers why they wish to return the item. This is to simply collect customer data for product development.
1 Year warranty
All Ozeano eyewear comes with a 1-year manufacturer's warranty from the invoice date / date of certification against any manufacturer's or material defects.
We will happily replace or repair any purchased Ozeano eyewear where the product is faulty as a result of a manufacturing, material or fitting defect. You must inform Ozeano of such defects within a reasonable period of time.
Abused or mistreated eyewear, and general wear and tear, will not be covered under this warranty under any conditions. This warranty applies to frames and lenses sold by Ozeano. It does not apply to accessories that are provided by us for free with your purchase.
Scratched lenses fall within normal wear and are not covered by the warranty, unless the lens issue is already present at the time of delivery. Lenses can, however, be replaced within the first year of use - please email us at info@ozeano.com.au if you'd like to take advantage of this.
Contact Us
If you have any questions on how to return your item to us, contact us at info@ozeano.com.au